Cornwall Homeseekers
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Service Level Agreement between the Management Company Ltd and Cornwall Homeseekers Ltd

 

Cornwall Homeseekers Ltd are employed by the Management Co to manage the estate on a day to day basis in accordance with decisions made by the Board or by the Leaseholders at the Annual General Meeting which is held once per annum.

 

The main duties of the managing agent are listed below:

 

  • To act in the best interests of the estate at all times.

 

  • Collect service charges.

 

  • Instruct, with the clients consent, solicitors or debt recovery agents in the collection of unpaid service charges, subject to any statutory procedures that need to be followed.

 

  • Prepare and submit service charge statements.

 

  • Pay for general maintenance out of funds provided and ensure that service charges and all outgoing monies are used for the purposes specified under the lease and in accordance with legislation.

 

  • Produce annual spending estimates to calculate service charges and reserves, as well as administering the funds.

 

  • Produce and circulate service charge accounts and supply information to tenants and any residents’ association, liaising with and providing information to accountants where required.

 

  • Administer building and other insurance if instructed and authorised, subject to Financial Services Authority Regulations.

 

  • If instructed, on behalf of clients engage and supervise staff such as caretakers, gardeners and cleaners (if staff are employed at a property the annual fee may be increased to reflect the additional work).

 

  • Arrange and manage contracts or services in respect of, for example, general maintenance.

 

  • Arrange periodic health and safety and fire risk assessments in accordance with the statutory requirements, and, where necessary, in liaison with the relevant public authorities.

 

  • Visit the property to check its condition and deal with minor repairs to buildings, plant, fixtures and fittings. An appropriate frequency for visits should be agreed with the client.

 

  • Deal reasonably and as promptly as possible with enquiries from tenants having regard to any requirements or constraints in the written agreement.

 

  • Keep records on tenancies.

 

  • Keep clients informed on changes in legal requirements, including any statutory notices and other requirements of public authorities, and check compliance with lease terms.

 

  • Advise on day-to-day management policy.

 

  • To deal with any correspondence regarding the sale of a flat [e.g. enquiries from purchaser/vendor’s solicitors].

 

  • To ensure all works undertaken on the estate are carried out to an acceptable standard, employing specialist advisors as required.

 

  • To attend the Annual General Meeting.

 

  • To bring any complaints from leaseholders to the attention of the Board.

 

  • To visit the estate on a regular basis (agreed by the Management Company) to report on any outstanding matters and complete a maintenance review.

 

Either party may terminate the agreement between The Management Company and Cornwall Homeseekers with three month’s notice provided to terminate the contract from either party.

 

The agreement will be reviewed on an annual basis [i.e. prior to the AGM]

 

Signed  ………………………………………………………………………….
On behalf of the Management Co

 

Signed …………………………………………………………………………….
On behalf of Cornwall Homeseekers

 

Dated..................................